We are happy to accept returns if we are notified within 14 days of delivery and the item is unused and in its original packaging. We must receive the returned item within 20 days of the return being initiated.
To initiate a return, please email us at firstname.lastname@example.org, use the subject line "Return" and include the reason for return.
We will ask that you send the item back to us, and once we receive it and check that there are no signs of use or damage, we will initiate a refund to you.
If your refund is approved, then your refund will be processed and you can expect the charge to return to your account within 5-7 business days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We do not accept responsibility for returned items that get lost in the post on their way to us.
If your item is faulty please send images of the FULL front, back cover, the faulty pages and your packing slip to email@example.com and we will review it. If the item is found to be faulty then we will refund you or exchange your order.
Unfortunately, we don't offer exchanges but we can offer a refund if your purchase is within 14 days of delivery as per our refund policy.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.