We are happy to accept returns if we are notified within 14 days of delivery and the item is unused and in its original packaging. We must receive the returned item within 20 days of the return being initiated.
To initiate a return, please email us at firstname.lastname@example.org, use the subject line "Return" and include the reason for return.
We will ask that you send the item back to us, and once we receive it and check that there are no signs of use or damage, we will initiate a refund to you.
If your refund is approved, then your refund will be processed and you can expect the charge to return to your account within 5-7 business days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We do not accept responsibility for returned items that get lost in the post on their way to us.
REFUND POLICY FOR DIGITAL PRODUCTS
We offer the full PDF version of our MY Journal which is delivered via Internet downloads. As you are able to see and inspect the pages of the MY Journal on the PDF product page before you make a decision to purchase, we generally offer no refunds.
If you change your mind about your purchase and you have not downloaded our product, we will happily issue you a refund upon your request.
Refund requests made after you have downloaded our product are handled on a case to case basis and are issued at our sole discretion. Refund requests, if any, must be made within fourteen (14) days of your original purchase.
If your item is faulty please send images of the FULL front, back cover, the faulty pages and your packing slip to email@example.com and we will review it. If the item is found to be faulty then we will refund you or exchange your order.
Unfortunately, we don't offer exchanges but we can offer a refund if your purchase is within 14 days of delivery as per our refund policy.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
INCORRECT OR INCOMPLETE SHIPPING ADDRESS ENTERED
It is the customers responsibility to enter the correct and complete shipping address. Should you notice an error after you place an order email us straight away at email@example.com with the correct address. If the order has not been dispatched yet, we will correct the address accordingly. If the order has already been dispatched, we can not offer a refund. Should the order be returned back to us due to incorrect or incomplete address (which is not always guaranteed) we will issue a refund of the product back to the bank account details the payment was made from and the customer will be notified of this immediately.